Straightforward, and the same for everyone in Australia.
Delivery is free
Delivery is included in the price of every order, to any address in Australia: metro, regional or remote. There is no minimum spend and nothing added at checkout.
How your order ships
- Orders are packed and shipped from New South Wales by tracked courier.
- You'll receive an order confirmation by email as soon as payment goes through.
- We email you again with courier and tracking details once your order is on its way.
- Delivery time depends on your location and the courier. Metro addresses are usually faster than regional ones.
We currently deliver within Australia only.
Returns, refunds & faults
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If your product has a major failure, you're entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have it repaired or replaced if it fails to be of acceptable quality and the failure doesn't amount to a major failure.
If something isn't right, whether it's faulty, damaged in transit or not as described, email orders@earvanta.com.au with your order number (it starts with EV-) and a short description or photo. We'll reply and sort out a repair, replacement or refund.
Changed your mind? Email us too. Let us know before sending anything back and we'll tell you what we can do.
Questions
Email orders@earvanta.com.au. A real person reads every message.
Last updated 14 September 2026.